Refund Policy

1. Our commitment

Every package is a one-time managed promotion order with an estimated delivery quantity. If we cannot deliver what you paid for, you get the undelivered part of your money back — this policy explains exactly how.

2. Before your campaign launches

You can cancel any order for a full refund at any time before it is submitted for delivery. Submission is automatic and usually happens within about an hour of a confirmed payment, so cancel as soon as you can — email us and we will stop anything that has not gone out yet, and refund in full if nothing has. Once part of an order has been submitted we refund the part that has not.

3. After launch: make good or refund

If a running campaign cannot reach its estimated quantity within a reasonable delivery window, we will — at your choice — extend the campaign, re-run the undelivered portion, or refund the undelivered portion pro-rata.

Any part of your order already submitted for delivery has been paid to the fulfilment network and cannot be recovered, so it cannot be refunded. Anything not yet submitted can be.

4. What is not covered

Refunds are not available for dissatisfaction with outcomes we never promise — such as revenue, monetization eligibility, or organic performance after the campaign — or for orders rejected because the promoted content violates platform policies after we have advised you of the issue.

5. How to request a refund

Email support@stormviews.com from the address used at checkout, with your order details. We respond to every refund request within five business days.